Business MeetingToday, more than ever before, employees and their leaders need to communicate well. Effective communication eliminates time wasted in awkward conversations, ineffective meetings and pointless email. Good communication saves time, eliminates anxiety and helps to create an atmosphere of success. Consider:

  • Are you and your team holding the tough, effective conversations that need to be held in order to get your work done and move forward?
  • Are people in your organization speaking “at” each other rather than “with” each other?
  • Is your team huddled inside cubicle offices – tied to email, texting or instant messaging – afraid to come out for fear of holding a face-to-face conversation because they lack good communication skills? Do people on your team know one another?

Interpersonal Agility

Everyone in an organization needs good, basic communication skills.  From entry-level employees to managers and supervisors, those who communicate well will be more successful than those who do not. Leaders rely on communication skills to achieve the work of the organization, threfore, good communication skills are the basis of leadership.  Whether you review and reinforce current skills or learn new communication skills, this class will strengthen your position in the organization. It is designed for leadership training as well as for those in non-leadership positions.

Participants will have an opportunity to:

  • Define their personal style of communicating and understand how it impacts others.
  • Work with, not against, different personality styles.
  • Understand and demonstrate focused listening skills.
  • Recognize, understand and use non-verbal skills.
  • Use self disclosure to improve employee connection and productivity.
  • Give and receive feedback.
  • Paraphrase and summarize.
  • Use language to engage rather than intimidate or accuse.
  • Give credit to others.
  • Ask good questions and give good answers.

Difficult Conversations 

Most of us, at one time or another, avoid holding a difficult conversation – we chose to ignore the elephant in the room.  Sometimes, ignoring the elephant is best, but there are times when headaches can be avoided and time can be saved if you HAVE the conversation.  We are not talking about difficult people, but rather, difficult conversations.  Most difficult conversations involve:

  • Disagreement about what has happened or not happened .
  • Who said what and who did what?
  • Who is to blame and who is right.

And yes, most often difficulties are attached to people, but we will look at the difficulty – not the person.  You will learn to hold conversations that need to be held.

Participants will have the opportunity to:

  • Recognize when to have the conversation and when to “let it go.”
  • How to “let it go.”
  • How to hold the conversation.
  • Use the power of consideration (what actually happened).
  • Hold the conversation at the right time and place.
  • Separate the person from the behavior.
  • Address repeatedly unacceptable behavior.
  • Share difficult information.
  • Hold others accountable.
  • Say “no.”

Conflict Management 

The potential for conflict occurs when more than one person is in the same place at the same time.  In a productive workplace, it is inevitable and can be both positive and negative. As a leader, your job is to recognize conflict and manage it.  As an employee, your job is to recognize conflict, accept your responsibility to engage, and manage it.  This class offers an opportunity to manage conflict for a better work day.

Participants will have an opportunity to:

  • Review basic engagement skills (listening, giving and receiving feedback).
  • Recognize resistance.
  • Engage rather than avoid.
  • Separate the person from the behavior.
  • Work toward a common understanding.
  • Use language to engage rather than intimidate or accuse.
  • Understand your personality style and the style of others.
  • Use a model for managing resistance.

Business Writing  

The written word is the backbone of businesses. It is the result of your thinking and the result of conversations you have with others. Ultimately, it is the product and proof of your hard work. Good writing skills enhance your image by enabling you to inform, persuade and motivate.

All employees need good writing skills. This class not only enhances your ability to be a good, effective writer but helps you to enjoy the process. It is designed for people in leadership and non-leadership positions.

Participants will have an opportunity to:

  • Organize thoughts into sentences, paragraphs and documents.
  • Present ideas clearly to inform or persuade.
  • Be less intimidated by the rules of grammar.
  • Improve memo, letter, proposal, or report writing.
  • Control tone, structure, style and format.
  • Understand new business writing guidelines.
  • Avoid common business writing mistakes.
  • Improve visual appeal.
  • Write in a powerful, results-oriented manner.